Returns and Exchanges Policy
Exchanges
To exchange an item simply return it using the return process detailed below and place a new order online or over the phone for the item you want.
Returns
Returns are accepted up to 30 days from the date the order was shipped. Once a return is initiated, roasters MUST be returned in original packaging.
If you choose to reroute a package before delivery you will be responsible for the rerouting fee and the cost of the outbound label.
Packaging of Returns and Restocking Fee
Please be sure to package the items you are returning in the same way that you received them. Returned items in need of cleaning or maintenance due to inadequate or improper repackaging may be charged a restocking fee of up to 20% of the purchase price. We also reserve the right to assess and charge a restocking fee if the product is dirty or wet.
To make a return simply contact sales@coffee-fancier.com. We will respond with the necessary repackaging instructions and or email you a return label which you can print and attach to the return package.
Once we receive your return package it will be inspected. If there are no problems or disputes, refund will be issued to your card, minus the return shipping fee or restocking fee (if any). We will notify you via email after your items are received and after we have credited your card. You are of course free to use your own shipping method to return the item to us if you’d like. If you are sending back a roaster, please package it the same way you received it and insure it for the full retail value. If the item isn’t insured and is damaged in shipping, we may not be able to credit you for the full amount.
